Information We Collect

When you work with us, we collect information that helps us deliver effective testing services. This happens in a few different ways, and we're upfront about what we gather.

Information You Provide Directly

• Contact details including name, email address, phone number, and company information
• Project specifications and technical requirements for testing services
• Communication history through emails, phone calls, and support tickets
• Payment and billing information for service transactions
• Feedback and survey responses you choose to share with us

Information Collected Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Device information such as IP address, browser type, and operating system
• Login times and access logs for security monitoring
• Technical data needed to troubleshoot issues with our services

How We Use Your Information

Your data serves specific purposes related to delivering quality testing services. We don't use it for unrelated marketing or sell it to third parties.

We occasionally send updates about service changes or important security information. You can opt out of non-essential communications while still receiving critical service notifications.

Data Storage and Security

Protecting your information matters to us. We use industry-standard security measures, though no system is completely foolproof.

Security Measures

• Encrypted data transmission using TLS protocols for all web communications
• Access controls limiting staff exposure to client data based on role requirements
• Regular security audits and vulnerability assessments of our systems
• Secure backup procedures with encrypted storage locations
• Multi-factor authentication for internal system access

Data Retention

We keep your information for as long as you're an active client, plus seven years after our last interaction. This retention period aligns with Taiwan's business record requirements and allows us to handle any future inquiries or disputes.

Project files and test results typically stay on our systems for three years after project completion. You can request earlier deletion, though we may need to retain certain records for legal compliance.

Sharing Your Information

We don't sell client data. Period. But we do share information in specific situations where it's necessary for service delivery or legally required.

Service Providers

Third-party vendors help us run our business. Cloud hosting providers store data, payment processors handle transactions, and communication tools facilitate client interactions. These vendors sign agreements requiring them to protect your information and use it only for specified purposes.

Legal Requirements

Taiwan law sometimes requires us to disclose information. This happens when we receive valid legal requests from government authorities, need to protect our legal rights, or must prevent fraud or security threats.

Business Transfers

If Intellisparksys merges with another company or sells assets, your information might transfer as part of that transaction. You'd receive notice about such changes and any new privacy practices that might apply.

Your Rights and Choices

Taiwan's Personal Data Protection Act gives you specific rights over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 15 days and explain any limitations that might apply to your request.

Cookies and Tracking

Our website uses cookies and similar technologies. These small files help the site function properly and let us understand how people use our services.

Cookie Types

• Essential cookies that make the website work, like keeping you logged in
• Analytics cookies that show us which pages get visited and how long people stay
• Preference cookies that remember your settings and choices

You can control cookies through your browser settings. Blocking certain cookies might affect how our website functions, but essential features will still work.

International Data Transfers

We primarily operate in Taiwan, but some of our service providers use servers in other countries. When your data leaves Taiwan, we ensure it receives adequate protection through contractual safeguards and compliance with data transfer regulations.

Cloud infrastructure might process or store data in facilities outside Taiwan. We work with providers that maintain strong security standards and comply with international data protection frameworks.

Children's Privacy

Our services target businesses, not children under 16. We don't knowingly collect information from minors. If you believe we've accidentally gathered data from a child, contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect new practices or legal requirements. When changes happen, we'll post the revised policy here with a new "Last Updated" date at the top.

Significant changes get announced through email or prominent website notices. Continuing to use our services after changes take effect means you accept the updated policy.

Previous versions of this policy are available upon request if you need to review past practices.

Third-Party Links

Our website might link to external sites we don't control. Those sites have their own privacy policies, and we're not responsible for their practices. Read their policies before sharing personal information.